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Satisfaction Guarantee

Hassle-Free Returns

We not only guarantee the quality of our products, we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement. However, we do not refund any special order items or shipping charges. To ensure that your returns are handled quickly and effectively, please be prepared to provide the order number, invoice number, and a brief reason for the return. Please follow the brief instructions and requirements as outlined below:

  1. Customer Service must approve all returns and will do so by issuing a Return Material Authorization (RMA) number, which must be marked on the outside of each box. To obtain an RMA number, please email us at info@greenessenceliving.com between the hours of 9:00 a.m. and 5:00 p.m. EST, Monday through Friday.
  2. To receive full credit, you must contact Customer Service at info@greenessenceliving.com within 30 days of the invoice date. No credit or returns are allowed after 30 days.
  3. No returns will be accepted for close-out items.

Damaged Packages

We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipping. If any of your items are damaged, pleaseᅠ contact us ᅠimmediately so that we can assist you.

 

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