Do you add more products as time goes along?
Yes, products are added regularly as our current vendors add new products to their product lines and as we take on new vendors. We also offer monthly specials and other deals.
How long does it take to ship an order?
We will ship your orders using either FedEx, UPS, or USPS. All items are shipped with a verified tracking number for online tracking and delivery confirmation. Shipping usually takes just a few days however we cannot guarantee when an order will arrive.
Is there a minimum order?
No, we do not require a minimum order.
What are your shipping rates?
Our shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. See our Shipping & Return web page for details.
What is your return policy?
We want you to be completely delighted with your products. If you are unhappy with your purchase, you may return the item(s) for a refund, store credit or exchange for a different item. See our Shipping & Return web page for details.
Can I just purchase one product at a time or do you only sell in bulk?
Yes. We do sell some of our items as singles including health/beauty products, vitamins, supplements, cleaning products, household items, and seasonings/spices. Likewise, food items are sold in 3, 6, or 12 packs. With the cost of shipping, it makes sense for consumers to purchase multiple items at one time for bigger savings.
How do I shop or place an online order?
To shop online you will need to have a valid email address, a phone number and the ability to pay by either debit or credit card. When you are ready to buy you can click checkout from your shopping cart or at the top-right of the page. If you have not already registered with us, you will be prompted to create an account before you can place the order, you can create a guest account or setup an account with us.
How do I create an account?
To be able to shop online from Green Essence Living you will need to create an account (register) with us. To do this you will need a valid email address and a contact phone number. Setting up an account will allow you to order without having to fill in your name and address details every time you shop and will also give additional benefits such as receiving our regular newsletters. You will also be one of the first to know when we have special offers and discounts. If you are placing your first order and have not yet created your account, then you will be asked to do so before you checkout. You will be asked to provide details of your delivery address and your billing address if this is different. Your billing address will need to be the same as the billing address that your card provider holds on record for you.
How do I find the products I want?
To find products on our site you can use the search box, in the right-side top of the screen, or enter relevant departments to look for items. With the exception of products tagged ‘We're sorry this item is currently unavailable' everything on our website is available to purchase online. Filter Your Search There are two ways to filter your search lists: 1) Filter a Popular Brands Click on the Popular Brands you would like to view. All Popular Brands can be viewed from the menu along the bottom of the page below the Newsletter field. 2) Filter your search results Search for the item you wish - using the search field at the top of the page. Click the filter on the left of the screen. You can choose for your search results to only show you specific diet types (organic, alkaline water, vitamins, gluten free, or etcetera. Can't find a product? If there is something that you would like to buy but you can’t find it on our site, please contact us by email giving as much detail as you can, and we will try to find the product for you.
How do I know that you received my order?
Once you have placed your order you will see an order confirmation screen thanking you for your purchase. You will also be sent a confirmation email with the details for your records. This email does not, however, indicate that your order has begun to be processed. If an item you have ordered has sold out, we will let you know the following day. Once we have processed your order you will receive a second email from us detailing what has been processed and what we will be sending. When the order has been delivered we will email again telling you the package tracking reference number and the courier company that will be delivering it. By visiting the courier's website this tracking number will show the progress of your delivery.
Can I change my order after placing it?
We can accept amendments to orders by phone or email. We require a minimum of 24 hours' notice before the package is packed and delivered to ensure changes take effect. Unfortunately, once an order has been packed we are unable to make any amendments or additions to the items on it. Your order will be processed, and you will receive an email as soon as it has been delivered. Upon delivery, if any items are unsuitable, please follow our Returns Procedure. Please note, perishable items such as bread or fresh fruit and vegetables cannot be returned, we can only accept the return or cancellation of items that are undamaged and in their original packaging.
What payment options are accepted?
The Payment page used at Green Essence Living is secure and you can safely enter your card details to pay for your order. We accept the following methods of payment: MasterCard, Visa, Discover Network, American Express, Diners Club International, JCB logo, or PayPal. Please enter the card details.
When will I be charged?
When you place an order with Green Essence Living you are authorizing us to take a payment from your card for the full total of the order. That authorization involves your bank reserving funds from your account against the future settlement. This money is not received by Green Essence Living at the time the order is placed, it is merely 'ring fenced' by your bank in view of the fact that you have authorized Green Essence Living to take a payment from your account. Once your order is ready to be packed we will take payment for the goods that are being sent to you.
How do I enter a promotional code?
Green Essence Living will send out emails and newsletters which include promotional offer codes you can use when you place an order. After you have entered your card details, just below this you will find a box headed 'Coupon Code'. Please enter your code in this box and press ‘Go’. If your order meets the criteria set out in the email for the offer, then it will be added to your shopping cart. If the offer does not appear to have worked, please check that you have met the criteria for the offer detailed in the email and enter the code carefully again before clicking ‘Go’.
Is there a discount for ordering bulk?
Yes. See our Wholesale Option web page for details. All discounts will be clearly shown in the shopping cart before checkout.
Can I track my order?
You can track the progress of your order using a unique tracking reference number. We will email this to you when the package has been delivered. Accurate information about where your package is can be obtained from the courier’s website by entering this unique number. For further information, you can also email our Customer Service Team who will look into this for you.
What should I do if something is missing from my order?
If you have ordered single and/or bulk items, you have paid delivery per unit and for that reason sometimes your goods will be delivered on different dates. We will always endeavor to let you know by email if this is the case. Where we have not been able to obtain a sold-out item that is not a bulk unit, we kindly ask that you add this to your next order. If the delivery note says an item should be in your package but it isn't, please contact us letting us know which item(s) are missing.
I've forgotten my login details. What can I do?
When you want to shop with us or access your account, we ask you to log in. If you find that your username or password is not recognized, please make sure you are using the same username and password that you used when you registered with us. If you can't remember your password, select the ‘Forgot your password’ box on the log-in page, it will take you to this page Change Your Password. It will then ask for your username. You can change your password or email address at any time just signing in to My Account. If you still have problems logging in to your account, please contact us.
Can I repeat my last order?
By logging into the Green Essence Living website and going to 'My Account' (use the tab on the right of the screen) you can view your past orders with Green Essence Living. Click on the ‘Completed’ box to view. You can then repeat any of your past orders by clicking on the ‘View Order Detail’ and ‘Reorder’ button at the bottom-right of the list of products. Alternatively, you may select products from your past orders to add to your shopping cart by clicking the Add buttons next to those items. If you want to see a list of all the products you have bought from us, then you should choose the ‘Completed’ box from your My Account page.
Are my card details secure?
You can shop at Green Essence Living secure in the knowledge that your details are safe. To enhance security, we do not hold any card details that you submit to us. You will, therefore, need to enter your card details each time you order with us. The Green Essence Living website is licensed as a secure shop with 256-bit encryption. This means that your card details are encrypted as soon as you enter them and can only be read by our payment service provider - not by any Green Essence Living staff.