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FAQs

1.  General Questions:

Q:  Do you add more products as time goes along?

Yes, products are added regularly as our current vendors add new products to their product lines and as we take on new vendors. We also offer monthly specials and other deals. In 2015 we added over 7500 new items.

Q:  How long does it take to ship an order? 

When ordering, be sure to allow 24-48 hours for order processing after you have placed your order. We will ship all continental USA or domestic orders via FedEx/UPS Ground standard delivery time is 2-5 days with the exception of Hawaii (6 days) and Alaska (7 days).

Q: Is there a minimum order?

No, we do not require a minimum order.

Q:  What are your shipping rates?

We currently use FedEx as our main shipping service. Our shipping details are posted on our website under 'Shipping Policy'.

Q: What is your return policy?

We accepts the return of non-food product within the first 30 days of purchase and only where product is unopened or unused. Refunds will be provided upon receipt of product. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) and a 10% restocking fee may apply. To request a refund please contact us to request a return authorization stating your order number and reason for the return of the item. Once your item is received back to our warehouse, we will process your refund. * Under US Food laws, food items are not returnable or refundable unless found to be out of date or the wrong item was shipped.  Please contact our customer service desk at info@greenessenceliving.com for any questions on this policy or to request a return authorization.

Please Note: Returns are not allowed for international shipments and if a product is returned to us because it was not cleared in customs, you will be responsible for any additional shipment charges.

Q:  Can I just purchase one product at a time or do you only sell in bulk?  

We do sell some of our items as singles including health/beauty products, vitamins, supplements, cleaning products, household items, and seasonings/spices. Likewise, food items are sold in 3, 6, or 12 packs. With the cost of shipping, it makes sense for consumers to purchase multiple items at one time for bigger savings.

 

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