Shipping & Return

SHIPPING

We are making it easier to shop from home or business.  We can ship to all residential and commercial addresses in the 48 continental U.S through our various warehouses that are strategically located to serve you best.  This provides us fast ship times and multiple locations from which we can supply products.

Shipping rates are based upon rates provided by the parcel carriers( USPS, FedEx, UPS) and are calculated based upon weight, location, and your requested shipment speed.  The exact cost of shipping will be displayed in your shopping cart before you place an order.  We know you will benefit greatly by saving money on delivery cost. 

Most orders will ship the next business day, provided the product ordered is in stock.  Orders placed by 1 pm Eastern Standard Time typically ship out the same day.  Our goal is to ship your order within 1 to 2 business days after order placement. 

Once shipment has been made, you will receive an email confirmation with tracking information of your order.  This will allow you to easily track of your orders via parcel carriers with cost-effective, guaranteed ground delivery within 2-5 business daysMost orders typically arrive within 3 business days.   

Please note:  Retail orders cannot be shipped to Alaska, Hawaii, and Puerto Rico at this time, but hope to do so in the near future.

 

RETURNS

We want you to be satisfied with your purchase. 100% satisfaction guaranteed is what we hope to achieved. All 48 continental U.S orders are eligible for a return. 

New, unopened items that were purchased through greenessenceliving.com can be returned within 30 days of purchase for a full refund or exchange. We are not responsible for the cost of return shipping. Payments made with a credit card will be refunded to the card used for your order. Returns will not be accepted after 30 days.

Damaged and wrongly shipped items may be requested to be returned to us within 30 days at no cost to the purchaser unless there are reasonable circumstances why this cannot be done.

An order is eligible for a full product price refund if the carrier tracking shows the item shipped by us was damaged in transit. If tracking shows that the item was successfully delivered, we will need proof of damage from you. We will need to receive photos that clearly display the reported damage as well as the photos of the container that it arrived in with all its contents.

We will need to verify this as soon as possible so we can assist you. Please contact our Customer Service team at info@greenessenceliving.com within 30 days of your purchase and we’ll either give you a full refund or in-store credit equal to the value of your product. Be sure to reference your order number, and briefly explain the faulty item issue. 

We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Nevertheless, damage sometimes occurs during delivery.  If our customer support team receives clear proof that the delivered item (s) were due to a fault on our end - we will be able to issue a full refund on the product (s).