Shipping & Return

SHIPPING

We are making it easier to shop from home or business.  No minimum purchase required.  We can ship to all residential and commercial addresses in the Contiguous U.S through our various US warehouses that are strategically located to serve you best.  This provides us fast ship times and multiple locations from which we can supply products.  We do not ship orders to Alaska, Hawaii, and Puerto Rico.

Upon adding items to your shopping cart you will also be able to see estimated shipping rates before proceeding to checkout.  Shipping charges are based upon rates provided by UPS and calculated based upon weight, location, and your requested shipment speed.  There are no hidden fees and we will never make money on shipping.

Most orders will ship the next business day, provided the product ordered is in stock.  Orders placed by 1 pm Eastern Standard Time typically ship out the same day.  Most shipments are sent out via UPS and we usually use 1-5 day shipping.  Most orders on average arrive within 3 to 5 business days.  In some cases, we will use USPS.  Consider any shipping or transit time offered to you by this site or other parties only as an estimate.. 

Once shipment has been made, you will an email confirmation with tracking information of your order.  This will allow you to easily track your orders via UPS/USPS carriers.  Please allow 1-2 business days from the time of your order placement to obtain the tracking number.  In some cases, your order may ship in multiple shipments due to product and warehouse availability at no additional cost to you. 

 

RETURNS 

We are so confident our customers will be satisfied with our products; we offer a hassle-free 30-day returns for a full refund or exchange.  To be eligible for a return, the following conditions must be met: the package arrives damaged by the shipping courier, has an expiration date of less than two weeks, or the incorrect item was shipped.  Once we receive the returned or exchanged items, we will promptly send out the replacement order – free of charge if the return was the result of our error.

You should expect to receive your refund within two weeks, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

We reserve the right to refuse a return or deny a refund at our sole discretion of all products that do not meet these requirements.  Returns will only be accepted in original packaging and must be in good condition as shipped.  Please contact our Custom Service Department at info@greenessenceliving.com for more information.

 

GIFT CERTIFICATES

Gift certificates are available in $25, $50, and $100 amounts.  Gift certificates will be emailed to the recipient after your order has been paid for.  Gift Certificates are nonrefundable.

 

ORDER CANCELLATION

We accept order cancellation before the product is shipped or produced.  If the order is cancelled, you will get a full refund.  We cannot cancel the order if the product is already shipped out.