We are making it easier to shop from home or business. We've got your shipping covered! Retail orders of $50 or more qualify for FREE ground shipping within the 48 contiguous US. We can ship to all residential and commercial addresses in the 48 Contiguous US through our various US warehouses that are strategically located to serve you best. This provides us fast ship times and multiple locations from which we can supply products.
Shipping rates are based on the weight and destination of your order. We do not add on a handling fee. We urge you to order less often and buy in single/bulk as many items as you can at one time. We know you will benefit greatly by saving money on delivery and lessen the effect on the planet by means of less carbon footprint discharges to get our items to you.
Most orders will ship the next business day, provided the product ordered is in stock. Orders placed by 1 pm Eastern Standard Time typically ship out the same day. Our goal is to ship your order within 1 to 2 business days of receiving it.
Once shipment has been made, you will receive an email confirmation with tracking information of your order. This will allow you to easily track your orders via UPS carriers with cost-effective, guaranteed ground delivery within 1-5 business days. Most orders typically arrive within 3 business days.
Please note: In some instances, your order may ship in multiple shipments due to product and warehouse availability at no additional cost to you. Retail orders cannot be shipped to Alaska, Hawaii, and Puerto Rico at this time.
We are so confident you will be satisfied with our products. We understand we don't live in a perfect world, often things happen beyond our control. If the item shipped out by us is faulty due to an error on our end (e.g. the package arrives damaged by the shipping courier, has an expiration date of less than two weeks, or the incorrect item was shipped), we want to make it right by you.
An order is eligible for a full product price refund if the carrier tracking shows the item shipped by us was damaged in transit. If tracking shows that the item was successfully delivered, we will need proof of damage from you. We will need to receive photos that clearly display the reported damage as well as the photos of the container that it arrived in with all its contents.
We will need to verify this as soon as possible so we can assist you. Please contact our customer support team within 5 business days of the delivered date upon receiving your faulty item and/or damaged package at email@example.com, referencing your order number, and briefly explaining the faulty item issue.
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Nevertheless, damage sometimes occurs during delivery. If our customer support team receives clear proof that the delivered item (s) were due to a fault on our end - we will be able to issue a full refund on the product (s).
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Gift certificates will be emailed to the recipient after your order has been paid for. Gift certificates are nonrefundable.
Please contact our support team here - https://www.greenessenceliving.com/contact-us.