Shipping & Return

wholesale.jpgSHIPPING

We are making it easier to shop from home or business.  Free shipping for all items $49 or more.  We can ship to all residential and commercial addresses in the 48 Contiguous U.S through our various US warehouses that are strategically located to serve you best.  This provides us fast ship times and multiple locations from which we can supply products.

We urge you to order less often and buy in single/bulk as many items as you can at one time.  We know you will benefit greatly by saving money on delivery and lessen the effect on the planet by means of less carbon footprint discharges to get our items to you. 

Shipping rates are based on the weight and destination of your order.  Upon checkout a rate request is sent to our shipping partners who reply with their shipping rates, including our discounts.  We do not add on a handling fee.

Most orders will ship the next business day, provided the product ordered is in stock.  Orders placed by 1 pm Eastern Standard Time typically ship out the same day.  Our goal is to ship your order within 1 to 2 business days of receiving it. 

Once shipment has been made, you will receive email confirmation with tracking information of your order.  This will allow you to easily track your orders via UPS carriersAverage delivery time using this method is 3 days.   

Please note:  In some instances, your order may ship in multiple shipments due to product and warehouse availability at no additional cost to you.  We do not ship orders to Alaska, Hawaii, and Puerto Rico at this time.

 

RETURNS

We are so confident you will be satisfied with our products that we offer a hassle-free 30-day returns for a full refund or exchange.  We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. the package arrives damaged by the shipping courier, has an expiration date of less than two weeks, or the incorrect item was shipped).

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging and must be in good condition as shipped.  To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@greenessenceliving.com

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  You should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

ORDER CANCELLATION

We accept order cancellation before the product is shipped or produced.  If the order is cancelled you will get full refund.  We cannot cancel the order if the product is already shipped out.

GIFT CERTIFICATES

Gift certificates will be emailed to the recipient after your order has been paid for.  Gift Certificates are nonrefundable.

Contact Us

More Questions?

Please contact our support team here - https://www.greenessenceliving.com/contact-us.