How long does it take to ship an order?
We will ship your orders using UPS or USPS packages. All items are shipped with a verified tracking number for online tracking and delivery confirmation. Shipping usually takes just a few business days however we cannot guarantee when an order will arrive.
Is there a minimum order requirement?
No, we do not require a minimum order.
Are the Gift Certificates refundable?
No, all Gift Certificates sales are final and non-refundable.
What are your shipping rates?
Our shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. See our Shipping & Return page for more information.
What is your return policy?
We are so confident our customers will be satisfied with our products; we offer hassle-free 30-day returns with some restrictions. See our Shipping & Return page for more information.
What do I need to get started shopping?
To shop online you will need to have a valid email address, a phone number, and the ability to pay by either debit or credit card. When you are ready to buy you can click checkout from your shopping cart or at the top-right corner of the page. If you have not already registered with us, you will be prompted to create an account before you can place the order or you can create a guest account to checkout without signing up for a registered account.
How do I know that you received my order?
Once you have placed your order you will see an order confirmation screen thanking you for your purchase. You will also be sent a confirmation email with the details for your records. This email does not, however, indicate that your order has begun to be processed. If an item you have ordered has sold out, we will let you know the following day. Once we have processed your order you will receive a second email from us detailing what has been processed and what we will be sending. When the order has been delivered we will email again telling you the package tracking reference number and the courier company that will be delivering it. By visiting the courier's website this tracking number will show the progress of your delivery.
Can I change my order after placing it?
We can accept amendments to orders via email. We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product is already shipped out. Once an order has been packed we are unable to make any amendments or additions to the items on it. Your order will be processed, and you will receive an email as soon as it has been delivered.
What payment options are accepted?
The payment page used at Green Essence Living is secure and you can safely enter your card details to pay for your order. We accept the following methods of payment: MasterCard, Visa, Discover Network, American Express, Diners Club International, JCB logo, or PayPal.
How do I enter a promotional code?
We send out emails and newsletters from time to time with promotional offer codes you can use when you place an order. After you have entered your card details, just below this you will find a box headed 'Add Code'. Enter your coupon code in this box and click on the "Apply" button. If your order meets the criteria set out in the email for the offer, then it will be added to your shopping cart. If the offer does not appear to have worked, please check that you have met the criteria for the offer detailed in the email and enter the code carefully again before clicking.
Can I track my order?
You can track the progress of your order using a unique tracking reference number. We will email this to you when the package has been delivered. Accurate information about where your package is can be obtained from the shipping courier website by entering this unique number. For further information, you can also email our Customer Service Team who will look into this for you.
What should I do if something is missing from my order?
If you have ordered single and/or bulk items, you have paid delivery per unit and for that reason sometimes your goods will be delivered on different dates. We will always endeavor to let you know by email if this is the case. Where we have not been able to obtain a sold-out item that is not a bulk unit, we kindly ask that you add this to your next order. If the delivery note says an item should be in your package but it isn't, please contact us letting us know which item(s) are missing.
What to do if you're having problems logging into your account?
When you want to shop with us or access your account, we ask you to log in. If you find that your username or password is not recognized, please make sure you are using the same username and password that you used when you registered with us. If you can't remember your password, select the Forgot your password box on the log-in page, it will take you to this page called Change Your Password. It will then ask for your username. You can change your password or email address at any time just signing in to My Account. If you still have problems logging in to your account, please contact us.
Can I repeat my last order?
Yes. By logging into the Green Essence Living website and going to 'My Account' (use the tab on the right of the screen) you can view your past orders with Green Essence Living. Click on the box to view. You can then repeat any of your past orders by clicking on the View Order Detail and Reorder button at the bottom-right of the list of products. Alternatively, you may select products from your past orders to add to your shopping cart by clicking the Add buttons next to those items. If you want to see a list of all the products you have bought from us, then you should choose the Completed box from your My Account page.
Are my card details secure?
Yes. You can shop at Green Essence Living secure in the knowledge that your details are safe. To enhance security, we do not hold any card details that you submit to us. You will, therefore, need to enter your card details each time you order with us. The Green Essence Living website is licensed as a secure shop with SHA-256 with RSA Encryption. Encryption makes it difficult for unauthorized people to view information traveling between computers. This means that your card details are encrypted as soon as you enter them and can only be read by our payment service provider - not by any Green Essence Living staff members.