FAQs

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How long does it take to ship an order?

We will ship your orders using UPS or USPS packages.  All items are shipped with a verified tracking number for online tracking and delivery confirmation.  Shipping usually takes just a few business days.

Is there a minimum order requirement?

No, we do not require a minimum order.

Are the Gift Certificates refundable?

No, all Gift Certificates sales are final and non-refundable.

What are your shipping rates?

Our shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.  For more information be sure to checkout our Shipping & Return policy.

What is your return policy?

We are so confident our customers will be satisfied with our products; we offer hassle-free 30-day returns with some restrictions.  For more information be sure to checkout our Shipping & Return policy.

What do I need to get started shopping?

To shop online you will need to have a valid email address,  phone number, and the ability to pay by either debit or credit card.  When you are ready to buy you can click checkout from your shopping cart or at the top-right corner of the page.  If you have not already registered with us, you will be prompted to create an account before you can place the order or you can create a guest account to checkout without signing up for a registered account.

How do I know that you received my order?

Once you have placed your order you will see an order confirmation screen thanking you for your purchase.  You will also be sent a confirmation email with the details for your records.  When your order has been processed, it will be shipped to you with a corresponding tracking number.  We will email you the package tracking reference number and the courier company that will be delivering it.  By visiting the courier's website this tracking number will show the progress of your delivery. 

Can I change my order after placing it?

We can accept amendments to orders via email.  We accept order cancellation before the product is shipped or produced.  If the order is cancelled, you will get a full refund.  We cannot cancel the order if the product is already shipped out.  Once an order has been packed we are unable to make any amendments or additions to the items on it. 

What payment options are accepted?

The payment page is secure and you can safely enter your card details to pay for your order.  We accept the following methods of payment: MasterCard, Visa, Discover Network, American Express, Diners Club International, JCB logo, or PayPal.

How do I enter a promotional code?

After you have entered your card details, just above and to the right you will find a box headed 'Add Code'.  If you have being provided with a promotional code, enter it in this box and click on the "Apply" button.  If your order meets the criteria set out in the email for the offer, then it will be added to your shopping cart.  If the offer does not appear to have worked, please check that you have met the criteria for the offer detailed in the email and enter the code carefully again before clicking.

Can I track my order?

Yes.  You can track the progress of your order using a unique tracking reference number.  We will email this to you when the package has been delivered.  Accurate information about where your package is can be obtained from the shipping courier website by entering this unique number.  For further information, you can also email our Customer Service Team who will look into this for you.

What should I do if something is missing from my order?

If the delivery note says an item should be in your package but it isn't, please contact us letting us know which item(s) are missing.

What to do if you're having problems logging into your account?

If you can't remember your password, select the Forgot your password box on the log-in page, it will take you to this page called Change Your Password.  It will then ask for your username. You can change your password or email at any time just signing in to My Account.  If you still have problems logging in to your account, please contact us.

Can I repeat my last order?

Yes.  By logging into the Green Essence Living website and going to 'My Account' (use the tab on the right of the screen) you can view your past orders with Green Essence Living.  Click on the box to view.  You can then repeat any of your past orders by clicking on the View Order Detail and Reorder button at the bottom-right of the list of products. 

Are my card details secure?

Yes. You can shop secure in the knowledge that your details are safe.  To enhance security, we do not hold any card details that you submit to us.  You will, therefore, need to enter your card details each time you order with us.  This means that your card details are encrypted as soon as you enter them and can only be read by our payment service provider - not by any of Green Essence Living staff members.