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Shipping & Returns

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Returns are not allowed for international shipments and if a product is returned to us because it was not cleared in customs, you will be responsible for any additional shipment charges.

If you need to return an item, Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Shipping Policy

Our goal is to offer you the best shipping options across the continental USA, ensuring that we provide the very highest levels of responsiveness to you at all times. 

We also ship internationally to any address in the world.  Due to certain restrictions beyond our control some products cannot be shipped to international destinations.  Skus starting with ECW and ECV may not be shipped internationally.  We will ship to international destinations, but payment for any duties as well as arranging customs clearance are the responsibility of the customer.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.  For weights greater than 150 lbs or international orders, please email us at info@greenessenceliving.com for a quote.

Special Note: FedEx/UPS ships on business days only (not weekends or holidays). 

Orders are process 7 days a week. All items are shipped with a verified tracking number for online tracking and delivery confirmation. Any orders received over the weekend will not process for shipment until Monday morning.

When ordering, be sure to allow 24-48 hours for order processing after you have placed your order. We will ship all continental USA or domestic orders via FedEx/UPS Ground standard delivery time is 2-5 days with the exception of Hawaii (6 days) and Alaska (7 days).  Delivery time for international destination orders varies depending on country and courier service.

Most orders ship within 1-2 days. The above times are estimates from the day you place your order.  

For quicker processing and delivery, you can have your order shipped:

  • FedEx Express Saver (allow 1 day for order processing)
  • FedEx 2 Day (2 business days plus allow 1 day for order processing) 
  • FedEx Standard Overnight (allow 1 day for order processing)

*Additional fees apply for quicker delivery methods.

Please Note: In some cases, your order may ship in multiple shipments due to product and warehouse availability.

Orders shipped to Alaska, Hawaii and Puerto Rico are subject to additional charges. If ordering online, your charges will appear upon checkout.

*Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

A 10% duty prepayment will be due before international orders can be shipped. Any difference in duties will be credited back if applicable.

 

Payment Method

Ordering online at GreenEssenceLiving.com is convenient, quick, easy and secure. Order online at GreenEssenceLiving.com 24 hours a day, seven days a week.

Sign in to your account unless you prefer to use guest checkout.  When you find an item you would like to purchase, select Add to Cart.  You will be prompted to check out or to continue shopping.

To order by phone call 1-240-385-2049 Monday through Thursday 9am - 5pm and Friday, 9am - 3pm EST.  Our professional and friendly staff are waiting to assist you.  If all lines are busy, please leave a message and we will get back with you shortly.

We accept the following American issued credit cards: American Express, Discover, Visa, MasterCard, Diners Club, and JCB. We also accept paypal.

 

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